Comments on: Great Customer Feedback http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/ Founder, Owner & Managing Director of Hosting365.com Sat, 31 Oct 2009 04:59:39 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Stephen McCarron http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-265 Stephen McCarron Sun, 18 May 2008 18:35:09 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-265 Thanks Shay :) I'll be sure to pass on your kind words to Marcin and the rest of the team :) Thanks Shay :)

I’ll be sure to pass on your kind words to Marcin and the rest of the team :)

]]> By: Shay http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-264 Shay Sun, 18 May 2008 17:32:45 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-264 I just want to add my two cents worth on the support I have received ALL WEEKEND from Marcin. I was transferring my hosting from a US host and had a bunch of questions. I had an unusual config as my mail is hosted elsewhere. Anyway, Marcin was always there at the end of live chat to help me through my stupid questions and provide simple steps for me to follow. I cannot speak highly enough of Marcin's professionalism, courtesy and knowledge. Nothing was too tricky and my constant logging onto live chat was always greeted with a friendly hello. Stephen/Aidan, whatever you are paying these guys, it isnt enough :) I have a number of sites now hosted with hosting365 and with support like this I have absolutely no reason to ever look elsewhere. Shay I just want to add my two cents worth on the support I have received ALL WEEKEND from Marcin. I was transferring my hosting from a US host and had a bunch of questions. I had an unusual config as my mail is hosted elsewhere.

Anyway, Marcin was always there at the end of live chat to help me through my stupid questions and provide simple steps for me to follow. I cannot speak highly enough of Marcin’s professionalism, courtesy and knowledge. Nothing was too tricky and my constant logging onto live chat was always greeted with a friendly hello.

Stephen/Aidan, whatever you are paying these guys, it isnt enough :)

I have a number of sites now hosted with hosting365 and with support like this I have absolutely no reason to ever look elsewhere.

Shay

]]> By: Danny Fallon http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-257 Danny Fallon Sat, 12 Apr 2008 14:10:01 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-257 I suppose I should just chime in here and sing the praises of a number of H365 staff :) Firstly, there's Piotr and Marcin, complete gentlemen. Their help is very informative and their support is second to none, great assets to the team without a doubt. I've been a customer of H365 for a while through one way or another and simply cannot fault Aidan McCarron for the help given to me over that time, so thanks to him too! I suppose I should just chime in here and sing the praises of a number of H365 staff :) Firstly, there’s Piotr and Marcin, complete gentlemen. Their help is very informative and their support is second to none, great assets to the team without a doubt. I’ve been a customer of H365 for a while through one way or another and simply cannot fault Aidan McCarron for the help given to me over that time, so thanks to him too!

]]> By: Stephen Ward http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-255 Stephen Ward Tue, 08 Apr 2008 11:16:30 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-255 Just want to pass on my sincere thanks to one of your support team, Marcin Magdziak who I found to be a godsend in sorting out a problem for me. I had been on to one his support colleagues the previous day and sadly found little help there. Marcin on the other hand was immediately determined to sort out the issue, rather than just a perfunctory, 'check out our tutorials.' I have in the past found Hosting 365's phone support to be second to none - was then a little uneasy about this new online chat approach. But if all the support team follow Marcin's example of getting stuck in to sort the problem out the I believe your company will continue to build. Proper support in this business really is crucial. Thanks again, Marcin. Cheers! Just want to pass on my sincere thanks to one of your support team, Marcin Magdziak who I found to be a godsend in sorting out a problem for me. I had been on to one his support colleagues the previous day and sadly found little help there. Marcin on the other hand was immediately determined to sort out the issue, rather than just a perfunctory, ‘check out our tutorials.’ I have in the past found Hosting 365’s phone support to be second to none – was then a little uneasy about this new online chat approach. But if all the support team follow Marcin’s example of getting stuck in to sort the problem out the I believe your company will continue to build. Proper support in this business really is crucial.
Thanks again, Marcin. Cheers!

]]> By: Jason Mc Laughlin http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-254 Jason Mc Laughlin Mon, 31 Mar 2008 00:25:10 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-254 This guy was superb!! He sorted an ongoing problem for a non IT literate person in minutes. He should n be highly comended. Again thanks for all your support as I can imagine that you never get any compliments. Jason This guy was superb!! He sorted an ongoing problem for a non IT literate person in minutes. He should n
be highly comended. Again thanks for all your support as I can imagine that you never get any compliments.
Jason

]]> By: Marcin Magdziak http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-253 Marcin Magdziak Sun, 30 Mar 2008 00:05:55 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-253 Thanks Guys :) Nice to hear that... Thanks Guys :) Nice to hear that…

]]> By: Darragh http://www.stephenmccarron.com/2008/03/14/great-customer-feedback/comment-page-1/#comment-252 Darragh Fri, 28 Mar 2008 22:12:00 +0000 http://stephenmccarron.ie/2008/03/14/great-customer-feedback/#comment-252 I just googled Marcin's name - as I have just had a similar experience. It is a little sad that such good customer service is hard to find but Marcin fixed by new website problems in just a few mins. Well done, Sir. I just googled Marcin’s name – as I have just had a similar experience. It is a little sad that such good customer service is hard to find but Marcin fixed by new website problems in just a few mins.

Well done, Sir.

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